Frequently Asked Questions
Everything you need to know about your Filofax experience.
What shipping methods are available and how long will delivery take?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return policy for organizers and planners?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that personalized or embossed products are final sale.
How do I know which refill size fits my Filofax organizer?
We provide a comprehensive size guide on our website. Our standard sizes include Pocket, Personal, A5, and A4. Please check the ring mechanism measurements to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How can I track my order once it has been placed?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.